You wrote an offer. Instead of an acceptance or a counter, the response is that the seller has asked everyone to submit their highest and best by a stated time.
Buyers tend to hear this as an instruction to panic. It is not an instruction at all. It is a process a seller has chosen for handling more than one offer, it has no fixed rules, and understanding what it does and does not commit anyone to is what lets you answer well.
What it actually is
The seller is telling everyone who has written that they will not negotiate one-to-one right now. Instead, each buyer is invited to submit their strongest terms by a deadline, after which the seller will decide.
Note what is missing from that. There is no obligation on the seller to accept anything. There is no obligation to tell you what anyone else offered. There is no rule that the highest number wins, and no rule that the seller cannot go back to one buyer afterwards and negotiate anyway. A deadline set by a seller is a plan, not a legal event, and it can change.
You also have no obligation to participate, or to change a single term. Standing on your original offer is a complete answer.
Ask these questions before you respond
Through your agent, in writing, ask the listing side what they can tell you. Some will share more than others, and none of it is guaranteed, but the questions are free.
What is the deadline, and when will a decision be communicated?
How does the seller want offers submitted, and in what format?
Are there terms the seller cares about beyond price? Closing timeline, occupancy after closing, contingency structure and certainty of funds all matter to real people with real plans.
Is the seller asking for anything specific, such as a particular closing date or a rent-back?
Will the seller accept a backup position from anyone not selected? That is a genuine option and it is more useful than most buyers assume. How it works is set out in backup offers in Claremont.
Decide your number before the deadline exists
The discipline that matters here is simple and hard. Know what the property is worth to you, and know your limit, BEFORE you are asked to respond under a clock.
Work from evidence: what comparable properties support, what your lender has approved, what your own budget genuinely absorbs, and what the condition of the house implies about the first years of ownership. Write the number down.
Then, when the request comes, ask whether anything you have learned since changes it. New information is a legitimate reason to move. The existence of other offers is not new information about the house; it is information about other people.
A buyer who set a limit and held it has not lost anything. They have declined to buy a house above what it is worth to them, which is a decision, not a defeat.
Compete on terms, not only on price
Price is the loudest part of an offer and rarely the only part that decides it.
Certainty is what sellers actually want. A well-documented loan file, a lender who will speak to the listing side, verified funds, and a clean, coherent set of terms all read as low risk.
Flexibility on the seller's real problem is often worth more than a higher number. If they need to close on a certain date, or need time in the house afterwards, meeting that need is a concession that costs you planning rather than money. What that looks like is covered in seller rent-backs.
Be careful with contingency structure. Shortening or removing protections is a real cost, and it should be a considered decision rather than a reflex under time pressure. The honest accounting is in the real risk of waiving contingencies.
Things not to do
Do not write a number you cannot support with a loan and an appraisal without a plan for the difference.
Do not remove protections you would not have removed yesterday because a deadline appeared today.
Do not treat an unverified account of what someone else offered as a fact.
Do not write a personal letter about yourself or your family. Beyond the fair housing concerns it raises, it is not what decides a sale.
After you submit
Confirm receipt. Ask when you will hear. Then, genuinely, carry on looking. A buyer waiting on one answer makes worse decisions than a buyer with two properties in view.
If you are not selected, ask whether the seller will consider a backup. Deals fall apart for ordinary reasons, and a documented backup position costs you little.
If you are selected, the work starts rather than ends: disclosures, inspections, the loan and the deadlines that come with all three.
The frame that helps
Treat highest and best as a request for your best honest terms, not as an auction you have to win. Your job is to present the strongest version of an offer you can actually live with, and then to be comfortable either way.
The buyers who do well in these situations are not the ones who bid hardest. They are the ones who knew their number, understood what else they could offer besides money, and did not let a deadline rewrite their judgment. The groundwork for that is in writing a winning offer on a Claremont home, and more buyer guidance is in the buying a home hub.
Anthony Grynchal has been licensed in California since November 2009.
Frequently asked questions
Does the highest offer always win?
No. Sellers weigh certainty, timeline, contingency structure and their own plans alongside price. A well-documented offer with terms that solve the seller's problem regularly beats a higher one.
Do I have to increase my offer when asked for highest and best?
No. Standing on your original terms is a complete response, and so is withdrawing. Participation is entirely your choice.
Will the seller tell me what other buyers offered?
They are not obliged to, and often will not. Treat any unverified account of competing terms as hearsay rather than as a fact to price against.
Is the seller bound by their own deadline?
Not in any binding sense. A seller can extend, decide early, accept nothing, or return to negotiating with one buyer. It is a plan for handling offers, not a legal event.
Should I include a personal letter?
No. Beyond the fair housing concerns such letters raise, they are not what decides a sale. Put your effort into terms, documentation and clarity.

Written by
Anthony Grynchal
Anthony Grynchal is a California real estate professional with eXp Realty, licensed since November 2009 (California DRE# 01873626), and the Designated Local Expert™ for Claremont — where he has lived for more than 33 years.
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